Welcome to our webshop. Here is some general information that you may find useful to know before placing your order.
CREATE AN ACCOUNT?
It is not essential to create an account, as you can simply place items in your cart, type your name and delivery address and checkout. The advantages of creating an account are that you only need to fill in your details once, not every time your order. With your account username and password you can also log in and track your order, look back on your order history and write product reviews.
You can register for our newsletter on the Homepage or on the page where you tell us the delivery address for your order. When you subscribe to our free newsletter you will receive information relating only to Magical Naturals and our sphere of interest, such as inspiring articles, and announcements of special offers, new products, courses, or other relevant news and events. Your details will not be shared or sold to any third party (see Your Privacy, below).
All prices displayed in our web shop are in Euro's and inclusive of Dutch value-added tax (BTW).
The tax amount, where applicable, will be shown separately in the invoice.
At present we are unable to accept payment in other currencies.
During the online Checkout process you will be asked to select one of the following four payment methods. Please note that iDeal, Mr Cash and Paypal payments are collected on our behalf by Icepay at no extra cost to our customers.
This ensures payment protection and enables us to ship your order more quickly.
1) Payment on collection
Collect from us at a pre-arranged time and pay cash. You may also, of course, pay online in advance and collect from us.
2) Direct bank transfer
confirm your order online and then use your own internet banking to transfer the invoice amount to our account. There is no extra charge for this but please note that we despatch your order only after your payment has reached our bank.
Our bank details: Triodos Bank, acct. name Romantic Nature, trading as Magical Naturals.
IBAN: NL91TRIO 0198383770, BIC: TRIONL2U
(available only for customers with a Dutch bank account)
(accepts Visa and Mastercard – you do not need a Paypal account)
5) Bancontact/Mister Cash
(available only for customers with a Belgian bank account)
If you have a valid European Union VAT number for your business and live outside of the Netherlands you may apply for exemption from VAT by providing your VAT number in the relevant box when you complete your new account form. Customers outside Europe are automatically exempt from VAT.
All product labels are in Dutch as standard and include the INCI (International Nomenclature of Cosmetic Ingredients) name where relevant. Labels can be printed in English at no extra cost subject to minimum order quantities.
If you have a discount voucher you will be asked to enter the code number of the voucher at the Checkout. The discount rate will be deducted from the net amount payable for the goods. Discount vouchers will not apply to shipping costs or special offers. Please note that a small number of our products are non-discountable.
Orders with payments received before 12 noon will normally be depatched the same day (Mon-Fri). Orders received after 12 noon will normally be despatched the next working day. Exceptions to this can happen when we are very busy or during the summer vacation period.
During the online checkout process you can request a different shipping address to the billing address if you wish.
Method and cost of shipping depends on the gross weight of your order. For deliveries up to 30kg within the Netherlands and Europe we use Post NL (TNT) via an intermediary called MyParcel. Click here for shipping rates and free shipping offers within Europe. If you require your order to be shipped outside of Europe, please contact us for the cost before confirming your order.
You may also collect from us if you wish but it is necessary to contact us to arrange the date and time.
We respect your privacy! Whether or not you choose to create an account, when you first make a purchase from our webshop you will be asked to register the details we need from you to process your order. These details will not be shared or sold and no information will be sent to you other than your order confirmation and invoice. You also have option to separately subscribe to our free newsletter (see Home page). When you subscribe to our newsletter you will receive information relating only to Magical Naturals and our sphere of interest, such as inspiring articles, and announcements of special offers, new products, courses, or other relevant news and events.
Please see our Terms & Conditions for details of our returns policy.
TERMS & CONDITIONS
During checkout before confirming your order you will be asked to tick a box to indicate your agreement with our standard terms and conditions. There will be a link to this next to the tick box. Our Terms & Conditions may be viewed in English or Dutch at any other time by clicking on the link in the footer of any page.