Terms & Conditions
(Terms & conditions 1) OUR COMPANY IDENTITY:
Romantic Nature (trading as Magical Naturals and Blooming Naturals), De Corantijn 87F, 1689 AN, Zwaag, The Netherlands.
KvK (Chamber of commerce) no. 83679561 BTW (VAT) no. NL003856829B62
Contact us via email: If you have not received a reply within one working day check your spam folder or resend your message via Whatsapp or Telegram +31 (0) 645 559 937. Note: we are unable to respond to telephone calls at present
(Terms & conditions 2) PRICES & VAT:
Due to fluctuating raw material prices we reserve the right within our terms and conditions to raise our prices without notice. However, we do strive to keep our prices as low as possible. All prices listed on our webshop and catalogue are inclusive of Dutch VAT at 21%. Business customers outside of the Netherlands but within the E.U. will not be charged VAT if you enter your valid VAT number when prompted.
(Terms & conditions 3) PAYMENT:
Full cleared payment for an order must be received before we dispatch the goods except by prior agreement. You can pay by 1) direct bank transfer, 2) cash or PIN on collection, 3) iDeal (Dutch customers only), 4) Mr Cash/Bancontact (for Belgian customers only) or 5) Paypal. iDeal, Mr Cash and Paypal are facilitated via Icepay, our nominated online merchant payment service provider. Our PIN payment service provider is MyPos. Our company has been verified by our payment service providers under the EU UBO requirements.
(Terms & conditions 4) NL POSTAGE & PACKING:
Click here for full details of shipping costs. Orders may also be collected from our showroom by prior arrangement.
(Terms & conditions 5) INTERNATIONAL POSTAGE & PACKING:
Click here for full details of shipping costs.
(Terms & conditions 6) PRIVACY – FINANCIAL :
We do not store your financial information and we do our utmost to ensure your online payment is fully secure using SSL certificates and other means.
(Terms & conditions 7) PRIVACY – PERSONAL:
(Terms & conditions 8) DELIVERY OF GOODS:
Orders with payments received before 12 noon will normally be despatched the same day (Mon-Fri). Orders received after 12 noon will normally be despatched the next working day. However, this may be subject to seasonal variation, such as during the summer vacation period and prior to Christmas, or when we are away at trade fairs. The risk of damage or loss of the goods passes on to you on despatch. We, therefore, recommend insured postage. If you require express delivery you may organise your own carrier to collect from us providing you inform us before placing your order.
(Terms & conditions 9) OUT OF STOCK ITEMS:
Sometimes we may sell out of a product before being able to replace it and update our site information accordingly. Should you order a product which is out of stock we will delete the item from your order, refund the price of that item and process the rest of your order normally. We will also notify you by email as well as notify you when the item is back in stock.
(Terms & conditions 10) RETURNS – DELIVERY ERRORS:
If from our error you received the incorrect goods please email us as soon as reasonably possible to let us know. You will receive a full refund (including the postage) or a replacement once we have received the original goods back from you. Please return the goods within 14 days of the invoice date, including a copy of the original invoice, to:
Romantic Nature (trading as Magical Naturals and Blooming Naturals), de Corantijn 87F, 1679 AN, Zwaag, Netherlands.
(Terms & conditions 11) RETURNS – UNWANTED GOODS:
You may cancel your order within 7 days of receiving it and receive a full refund (excluding postage costs) providing the products are returned to us securely packaged to the above address unused, unopened and in a re-saleable condition within 14 days of the invoice date. Please include a copy of the invoice. Full postage costs must be paid by the client. Underpaid postage costs will be deducted from the refund. We regret that we cannot refund or exchange any product that has been opened or used, nor any prescribed herbal teas or tincture complexes or custom-made products. This does not affect your statutory rights.
(Terms & conditions 12) COURSES/WORKSHOPS:
Our courses and workshops are limited to small numbers in order to guarantee sufficient individual attention. For this reason, your place can be secured only by full payment of a deposit. We regret that we cannot offer a refund if you cancel your participation in full or in part. However, where the cancellation is due to illness or family bereavement we will if possible offer you a free place on a future course or workshop of the same subject to cover what you missed.
(Terms & conditions 13) DISCOUNT VOUCHERS:
Discount vouchers may be applied to all discountable items in our shop and are deducted from the net amount payable for the goods. Certain items, including postage costs and any special offers, are not discountable. Discount vouchers are valid for a fixed term and are limited to one per person.
(Terms & conditions 14) USING OUR PRODUCTS:
The information given on this website and in our catalogue, newsletters and workshops, and the herbal remedies offered in our webshop for common ailments, are not intended as a substitute for professional health advice. If you suffer any illness of a long-standing nature or severe symptoms, please refer to your regular health practitioner, or consult our resident herbalist, before purchasing. Please note that some medicinal herbs, most essential oils, and CO2 plant extracts should not be used directly on the skin in undiluted form, nor during pregnancy nor when taking certain prescription drugs. Essential oils should not be ingested. If you are not familiar with the safe use, storage and disposal of essential oils refer to our article ''Essential oils - important safety points''. Romantic Nature / Magical Naturals / Blooming Naturals accepts no responsibility for the mishandling or misuse of any of our products and cannot be held liable for products made by others using our raw materials. It is your responsibility to ensure the safety and legality of any product you make using our raw materials.
(Terms & conditions 15) CONTRACTUAL OBLIGATIONS:
When buying goods on the internet you are entering into a legally binding contract. The contract between the customer and Romantic Nature / Magical Naturals / Blooming Naturals begins once an order has been paid for by the customer. You are required to indicate your agreement to these terms and conditions on the checkout page before making your payment. Any errors made in the placing of an order can usually be corrected if you contact us sooner rather than later. Dutch law is applicable.